Return Policies

At Office Xpress, keeping our customers satisfied is top priority. We know that certain circumstances occur that are unavoidable, and you may need to return your order for a number of reasons. Office Xpress is committed to assist you, and to make our return process as quick and hassle-free as possible.  Return Authorizations can be obtained by calling our Customer Service Division at 1-866-628-2210, 9:00AM-5:00PM Monday-Friday (EST).  With this information, please look below for our official policies on the various types of returns.

Return Policy Rules and Guidelines

Occasionally one changes their mind about a purchase and wishes to return it. Office Xpress will be happy to accept your return, however, please keep in mind, certain guidelines must be met to assure Proper return and delay-free processing of your credit. Food items, special order merchandise, discontinued stock and special promotions are NOT RETURNABLE.

·         All returns must be in like new condition, in the products original packaging, unopened, with instructions and accessories. We will issue credit, less shipping and restocking fees once the product has been received in our warehouse. Failure to comply with these guidelines will result in additional restocking fees.  Orders that receive free shipping by ordering the minimum required will receive only the free shipping if you keep the product.

·         Always inspect your shipment as soon as you receive it, open all boxes and check the contents.

·         We must know within a 2 day threshold of delivery of any short-ships, damages, or other problems. Inspect all of your products for obvious defects/blemishes immediately. DO NOT DISCARD ORIGINAL PACKAGING. Returns are only accepted back into inventory if they are returned in the original manufacturers packaging.

·         No RETURNS after 30 days. Listed products (on our web site) MAY BE RETURNED WITHIN 30 DAYS OF RECEIVING THEM. Those returned products must be brand new (never used) and in perfect condition with all original manufacturer packaging (instruction sheets, manuals, etc.). We strive very hard to remain competitive and to keep our products affordable.  To keep our low prices, we charge a 15% restocking fee of the original invoice. Your shipping charges and processing charges will NOT be refunded. Items that have been used, or obviously not meeting manufacturers conditions are NOT returnable.  If Office Xpress receives products that are NOT in perfect condition including the packaging, NO credit will be issued.

·         ORIGINAL BOX OF THE PRODUCT MUST BE KEPT FOR RETURN, FAILURE TO DO SO COULD RESULT IN PARTIAL CREDIT OR NO CREDIT

·         Office Xpress will NOT accept returns for used or assembled products (including furniture).

·         Call Office Xpress @ 1-866-628-2210 and ask for Customer Service if you wish to return any products.  Products must be brand new (never used), and in perfect condition, with all paperwork and manufacturers packaging.  Customer Service will issue you an RA Number with return instructions. Products returned without an RA number are subject to much higher restocking fees, and may also result in NO CREDIT AT ALL.

Order Cancellations

After your order has been placed with us, and you need to cancel for any reason, our Customer Service Division must be contacted immediately @ 1-866-628-2210.  Our friendly staff will make all efforts to stop your order from shipping; however we can NEVER guarantee it will be stopped.  We live up to our tagline, Business at the Speed of Light for a reason.  Your order will usually process within minutes of submitting your order.  If we are unable to stop your order(s) from shipping, then you will be responsible for any and all shipping fees and handling charges both shipping to you and also for the return fees to our warehouse.

Ifif IIf you return the original product, and then reorder a replacement, and then return the replacement product, you will be charged a 25% restocking fee for the return of the reorder

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